Frequently asked questions
What types of products do you specialize in?
We specialize in high-volume DTC and wholesale fulfillment for apparel, accessories, and lifestyle goods—but we also handle everything from patches and socks to complex kits and event materials.
Do you require a minimum number of orders per month?
We don’t enforce hard minimums, but our systems are built for brands that are actively shipping. If you're scaling and need structure, we’re a great fit.
Can I use my own custom packaging?
Absolutely. You can send us your branded mailers, boxes, tissue, or inserts—or we can help you design and produce them in-house.
How do you handle inventory intake?
We log, verify, and shelf inbound inventory quickly—typically same-day or next-day. Products are scanned into our system by SKU and stored cleanly so they’re ready to ship right away.
How accurate are your orders?
We use a fully digital barcode system and a team of long-term, detail-oriented staff. Our order accuracy rate is consistently 99.97% or higher.
Do you offer customer service on behalf of my brand?
Yes—and we encourage it. Our in-house team handles customer service in your brand’s voice, keeping communication consistent and saving you hours of back-and-forth.
Can you handle wholesale and retail shipments?
Absolutely. We’re equipped for DTC, retail restocks, B2B wholesale, and event fulfillment. We also prep LTL and palletized freight shipments with full compliance.
What platforms do you integrate with?
We integrate with Shopify, Amazon, WooCommerce, and most major e-commerce platforms. Have something custom? We can usually connect it, too.
How fast do you ship orders?
Most DTC orders ship within 24 business hours. Wholesale and larger shipments are processed according to your timeline and routing requirements.
How much does fulfillment cost?
We offer transparent, competitive pricing tailored to your needs. No hidden fees, no surprise charges—just a structure designed to grow with your brand.
where brand and logistics align.
The right fulfillment partner doesn’t just ship your products—it protects your brand, your time, and your growth. If you're ready for clarity, consistency, and a team that works like an extension of yours, we’re ready when you are.